Refund policy

ROAMWAKE Return & Refund Policy

Last updated: November 3, 2026

30-day returns

We offer a 30-day return window beginning on the date your order is delivered.

For change-of-mind returns, items must be unused, in their original condition, and complete with all included parts and accessories. Original packaging should be retained where reasonably possible.

These conditions do not limit your rights regarding damaged, defective, or incorrectly supplied products.

How to request a return

To begin a return, visit our Support page.

Include your order number, the item you wish to return, and the reason for your request.

We will review your request and provide return instructions and the appropriate return destination.

Please do not mail products to the address printed on the original shipping package without receiving return instructions.

Return shipping costs

For an eligible change-of-mind return, customers are responsible for return shipping costs. Original outbound shipping charges are generally nonrefundable, except where required by law.

ROAMWAKE does not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, we will work with you on an appropriate refund or replacement and arrange return shipping at our expense when a return is necessary.

Damaged, defective, or incorrect products

Please contact us promptly after discovering a problem. Include photographs when practical.

For battery-powered products that appear swollen, damaged, overheated, or otherwise unsafe, stop using or charging the device and contact us before attempting to ship it back.

Refunds

Once we receive and inspect an eligible return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, within 10 calendar days after we receive the eligible return, including inspection time. Your bank or payment provider may need additional time to post the refund.

If we authorize a refund without requiring a return, we will process it promptly.

Order cancellations

If the order has already shipped, the applicable return process generally applies. Any cancellation or refund rights provided by law remain unaffected.

Exchanges

Contact us if you receive an incorrect or defective item. Replacements are subject to product availability. For other exchanges, we may recommend returning the original item and placing a separate order.